All ebuying scooter are warranted to be free of defects in workmanship and materials for 30 days from date of purchase. Due to the nature of the product, damage to the board or its components is not covered. This warranty does not cover normal wear and tear, abuse, water damage, delamination due to water exposure, stress cracks, chips, scrapes or any damage from any type impact is not covered. However, the battery is covered for a period of 1 year, subject to proof that the product has been charged, and used in an inappropriate manner, to be decided upon at ulhoverboard.co.uk sole discretion.
OUR 12 MONTH WARRANTY
In general if you take good care of your product and something breaks or doesn’t function as intended because of a manufacturing defect and within 3 months of your purchase date, send it back to us and we will fix it or replace it for free.
WHAT IS INCLUDED?
The 12 month warranty covers the battery, due to the nature of the product we cannot be held responsible for misuse.
What NOT INCLUDED?
We do not include accidental or crash damage, resulting from aggressive riding, attempting tricks, water damage, exceeding the weight limit or anything else that results in damage caused by the user. Our products are hard wearing and through normal use will last for a long period of time. We do offer a repair and outer shell replacement service for an additional charge; please contact us for further information.
HOW TO REDEEM THE WARRANTY
Usually we ask that the item is returned to us for inspection but please contact us via our contact page first before attempting to return any items. For customers located outside of the UK, please email . You willl need to pay for shipping to us, we.ll then cover the cost to fix or replace your item and then we'll send it back for free.